**Terms and Conditions of Service for Fluffy Dice Taxis – New Zealand**
These terms and conditions (“Terms”) outline the use of the services provided by Fluffy Dice Taxis (“Company,” “we,” “us,” or “our”) in accordance with the laws of New Zealand. By accessing or using our services, you(the rider) agree to comply with and be bound by these Terms. Please read these Terms carefully before using our taxi services.
**1. Service Provision:**
a. Fluffy Dice Taxis provides transportation services, connecting users with drivers (“Drivers”) using our platform.
b. Users must be of legal age to use our services. By using our services, you confirm that you meet the legal age requirements as per New Zealand law.
**2. Booking and Payments:**
a. Users can book a taxi through our mobile application or website. Users are responsible for providing accurate and complete information for booking.
b. Payments for the services can be made through the methods specified on our platform. All charges are displayed before confirmation, and users agree to pay the specified amount for the services received.
c. Current charges are $4 per kilometer, with a minimum charge of $10 for each ride.
**3. Animals in Cages or Controlled Dogs:**
a. Passengers may bring friendly, controlled dogs, or animals in cages during the ride. It is the passenger’s responsibility to ensure the safety and proper restraint of the animals.
b. Drivers have the right to refuse service if they deem the animal poses a safety risk or is not properly restrained.
c. The owner of the animal is fully responsible for any damage caused by the animal during the ride.
**4. Assistance for Drunk Passengers:**
a. If a passenger is visibly intoxicated, they must be accompanied by a sober person who will ensure the passenger’s safety during the ride.
b. The sober person is responsible for assisting the intoxicated passenger during the ride.
c. Drivers have the right to refuse service to visibly intoxicated passengers if they do not have a sober person accompanying them.
d. The Driver, at their discretion, may return the sober person back to the point of origin (e.g., the party location) after ensuring the safe arrival of the intoxicated passenger.
e. A fee may be charged to the sober rider for the return trip, and the amount will be communicated by the Driver.
f. The sober person is responsible for ensuring the safe arrival of the intoxicated passenger at their destination.
**5. Cancellation and Refund Policy:**
a. Users can cancel a booking up to 1 hour before the scheduled pickup time without incurring any charges.
b. Cancellations made within 1 hour of the scheduled pickup time may be subject to a cancellation fee as specified on our platform.
c. In the event of a service disruption or failure to meet the agreed-upon service standards, users may be eligible for a refund. Refunds will be processed in accordance with our refund policy, which is available on our website.
**6. Refund Policy:**
a. Refund requests must be submitted within 2 days of the date of the service in question.
b. Refunds will be considered based on the circumstances surrounding the service disruption or failure to meet service standards.
c. Refunds, if approved, will be processed within 5 working days of the approval date and will be credited to the original payment method used for the booking.
d. Refunds will not be issued for cancellations made within 1 hour of the scheduled pickup time unless there is a documented service issue.
**7. 5-Minute Wait Time:**
a. Users are entitled to a 5-minute waiting period from the scheduled pickup time unless the rider has made contact. During this time, the Driver will wait for the passenger to arrive.
b. If the passenger does not appear within the 5-minute waiting period, the Driver may cancel the ride, and the cancellation policy may apply.
**8. User Conduct:**
a. Users are expected to behave respectfully and responsibly during the use of our services.
b. Any form of harassment, discrimination, or abusive behavior towards Drivers or other users is strictly prohibited.
c. Abusive behavior will not be tolerated, and riders engaging in such behavior may be excluded from any future services provided by Fluffy Dice Taxis.
**9. Driver and Passenger Safety:**
a. Both the Driver and the passenger are responsible for their safety during the ride. Any behavior that compromises safety or violates local laws is strictly prohibited.
**10. Changes to Destination or Stops:**
a. It is up to the Driver’s discretion to accommodate changes to the destination or additional stops during the ride.
b. The Driver has the right to refuse changes to the destination or stops, including requests for stops at locations such as McDonald’s.
**11. Lost Items Policy:**
a. If any items are found in the car, all attempts will be made to return them to the owner.
b. If no owner is found after 14 days, the items will become the property of Fluffy Dice Taxis.
**12. Wait Charge for Stops:**
a. A wait charge may apply to the ride if additional stops are requested, such as a stop at a supermarket.
b. The wait charge is $5 per 10 minutes or part thereof during the additional stop.
**13. Liability:**
a. Fluffy Dice Taxis is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services, to the extent permitted by New Zealand law.
b. Users are responsible for their personal belongings during the ride. Fluffy Dice Taxis is not responsible for lost, damaged, or stolen items.
**14. Privacy Policy:**
a. The collection and use of personal information are governed by our Privacy Policy, which is available on our website.
b. By using our services, users consent to the collection and use of their personal information as outlined in our Privacy Policy, in compliance with New Zealand privacy laws.
**15. Changes to Terms:**
a. Fluffy Dice Taxis reserves the right to modify or update these Terms at any time. Users will be notified of changes, and continued use of our services constitutes acceptance of the modified Terms.
**16. Governing Law:**
a. These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be resolved in the appropriate courts of New Zealand.
**17. Soilage Fee:**
a. A soilage fee upto $250 may be applied to any ride if the rider creates a mess in the taxi, necessitating additional cleaning and sanitization, as outlined in section 4 of these Terms. This includes incidents such as spills, stains, or dirt caused by dirty shoes, in addition to other forms of soilage.
**18. Dashcam Usage:**
a. For the safety and security of both passengers and drivers, a dashcam will be in use at all times during the ride. The dashcam footage may be used for purposes such as verifying incidents, resolving disputes, and ensuring compliance with company policies. By using our services, passengers consent to the recording of audio and video footage during the ride.
**19. Limitation of Claims:**
a. Any claims against Fluffy Dice Taxis, its affiliates, employees, or agents, in any way related to the services provided, shall be limited to a maximum of $200. This limitation applies to all claims, including but not limited to damages, losses, injuries, or disputes arising from the use of our services.
**20. Prepayment for Rides over $100:**
a. Rides with a total fare exceeding $100 will require prepayment, unless the passenger is a known customer with a history of timely payments. Prepayment must be made through the methods specified on our platform prior to the commencement of the ride. Failure to prepay may result in the cancellation of the booking.
**21. No Smoking, Vaping, Food, or Drink:**
a. Smoking, vaping, consumption of food, and consumption of drinks are strictly prohibited inside the vehicle during the ride. This policy is in place to maintain a clean and comfortable environment for all passengers and drivers. Violation of this policy may result in additional cleaning fees and penalties.
**22. Call Recording:**
a. For quality assurance and training purposes, all calls made to Fluffy Dice Taxis may be recorded. By engaging in a call with Fluffy Dice Taxis, you consent to the recording of the conversation. Recorded calls may be used for internal review, training, or resolving disputes.
By using the services provided by Fluffy Dice Taxis, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in compliance with the laws of New Zealand. If you do not agree with any part of these Terms, you should not use our services.
Fluffy Dice Taxis
**Terms and Conditions of Service for Fluffy Dice Taxis – Aotearoa Edition**
1. **Service Provision:**
a. Fluffy Dice Taxis hooks you up with sweet rides through our whiz-bang platform, connecting you with drivers who are choice as, bro.
b. Only full-on adults can jump on board. If you’re under legal age, sorry mate, this ain’t your taxi party.
2. **Booking and Payments:**
a. Book your cab using our flashy app or website. Just make sure you’re not typing in gibberish, we need legit deets.
b. Payments are as clear as day on our platform. No surprises, just pay what’s on the screen. It’s $4 a click and a minimum of $10, no skiving off.
3. **Animals in Cages or Controlled Dogs:**
a. Bring your furry mate or a caged critter along for the ride. Keep them in check, though – we’re not running a zoo.
b. Drivers can say “No thanks” if your pet is being a menace. And remember, you’re on the hook for any mess they make.
4. **Assistance for Drunk Passengers:**
a. If you’re three sheets to the wind, bring a sober sidekick to keep you in line during the journey.
b. Drivers can give you the boot if you’re too sloshed without a sober bud. They might even ferry your mate back to the shindig for a fee.
c. A wee fee might come your way if your mate needs a ride back to the party after dropping you off.
5. **Cancellation and Refund Policy:**
a. Cancel plans up to 1 hour before your ride without a hitch.
b. Late cancellations might dig into your pocket, depending on our mood that day.
c. Messed-up service? You might snag a refund – check our refund policy online for the lowdown.
6. **Refund Policy:**
a. Ask for a refund within 2 days if your ride was a dud.
b. We’ll mull it over, and if we agree, you’ll get your cash back within 5 working days.
c. Last-minute cancellations usually won’t cut it, unless something really wacky happened.
7. **5-Minute Wait Time:**
a. You’ve got 5 minutes to show up, mate. After that, the driver might call it quits, and you’ll be out some cash.
8. **User Conduct:**
a. Play nice and don’t be a numpty. Harassment, discrimination, or acting like a tosser won’t fly.
b. If you’re a right pain, we might give you the flick from future rides. No drama.
9. **Driver and Passenger Safety:**
a. Look after yourself and don’t do anything dumb during the trip. Safety first, bro.
10. **Changes to Destination or Stops:**
a. Changing plans is up to the driver. They might be keen or might not. No guarantees, especially for a Maccas pitstop.
11. **Lost Items Policy:**
a. If you leave stuff behind, we’ll do our best to reunite you. After 14 days, though, it’s ours – finders keepers.
12. **Wait Charge for Stops:**
a. Extra stops mean extra moolah. $5 for every 10 minutes or part of it. Easy as, bro.
13. **Liability:**
a. We’re not taking the rap for any drama during your ride. Keep an eye on your gear; we’re not babysitters.
14. **Privacy Policy:**
a. Privacy stuff is on our website. By using our ride, you’re cool with us doing the usual Kiwi info handling.
15. **Changes to Terms:**
a. We might switch things up. Keep an eye out for updates. If you’re still riding, you’re in the know.
16. **Governing Law:**
a. We’re keeping it Kiwi – Aotearoa laws rule. Any stoushes get sorted in our local courts.
By jumping into Fluffy Dice Taxis capers, you’re saying, “Sweet as, I’ve read, got it, and I’m in.” If you’re not vibing with any bit, best hop out now. Cheers, mate!